The Difference Between Banham and Other Brands

November 10, 2014 ◄ Back

From: Lawrence P.
Sent: 04 November 2014 16:39
To: Lucie
Subject: Banham locks

So far, everything has been seamless; from the initial sales email you sent to Sophie H., through to the booking of the job. I have tried to be really critical, however I really can’t pick any faults.

From the booking, Sophie was very helpful by hurrying the appointment with the surveyor to the next day after I expressed that given the recent break in I was worried about the security of the flat. The gentleman who visited to survey, Tony K., was super polite, he arrived one minute past the beginning of the hour window, which was impressive. He was very informative of the product you have; on a walk around my flat he made his recommendation and explained in-depth why, consequently we decided on the best solution. He certainly made me understand the difference between Banham and other brands, thus building value into the company and products. Tony promised to get a quote to me by the evening, which he did do. I called Sophie the following day to book the installation, which again was very easy, and the job was booked on a suitable date and time within a couple of minutes.

I will let you know how the installation goes on Friday.

Thanks!!!

From: Lawrence P.
Sent: 07 November 2014 20:00
To:
Lucie
Subject:
Banham locks

Just an update, I had Spencer come for the installation. Again, no faults. He was on time, very polite, spent a lot of time showing me everything with the lock (how to use it, the gold cards, etc…) and despite a lot of mess, as expected, he left the place immaculate.

Thanks so much.

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