Our Alarm Service Engineers – “Helpful and Understanding”
From: Joanne C.
Sent: 15 December 2014 19:54
Subject: Excellent Service – att Luci
Following our telephone conversation on Thursday after our break-in, I would like you to pass on my thanks to Craig and also let your directors
know how well I was looked after by him.
The Scenes Of Crime Officer had requested information from the alarm log and Craig took me through the system patiently (I’m no techie!) and calmly giving me all the details I needed. He then went through every sensor in the house, checked the bell and the alarm. He reassured me that it was all working perfectly and there was nothing to worry about which was just what I needed as I would be in the house on my own that night.
It is unusual these days to come across people who are helpful and understanding and I am very grateful for Craig’s help at such a distressing time.