Banham Engineer – Pleasant and Courteous
Sent: 23 April 2015
Subject: Alarm Fitting
Yesterday because of BT’s faulty intruder/fire alarm system, one your engineers came and fitted my alarm. I am writing to thank you and to tell you that the engineer who came and carried out the work told me his name was Thomas W. I wanted to let you know that he was very pleasant and courteous and did the work successfully.