“My Definition of Customer Service”
Subject: Great Customer Service
I have been a customer of yours for about 10 years. I phoned this morning to request an engineer to move a sensor after my builder had made a mistake. I phoned at 08:40, spoke with a colleague of yours and by 09:30, an engineer had arrived on site to carry out the work.
That is my definition of customer service – thank you, very much appreciated.