“My Definition of Customer Service”

August 6, 2014 ◄ Back

From: James
To: maintenance@banham.com
Subject: Great Customer Service

Dear Lucy,

I have been a customer of yours for about 10 years. I phoned this morning to request an engineer to move a sensor after my builder had made a mistake. I phoned at 08:40, spoke with a colleague of yours and by 09:30, an engineer had arrived on site to carry out the work.

That is my definition of customer service – thank you, very much appreciated.

Kind regards,

James

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