“Knowledgeable with Exceptional Customer Service”
From: John H
Sent: 07 January 2015 13:16
Please do pass on my feedback about Jason F who was an absolute pleasure to deal with. Apart from being generally very personable and pleasant to talk to, he expressed sympathy for the fact we’d been burgled, which is obviously an upsetting time for anyone. He gave lots of good advice on how to improve the security of our home. Plus, and it goes without saying, he was knowledgeable and efficient and I feel confident we have the right products from your range for our particular circumstances – including proposing a variety of options for improving the security of the communal door where some negotiation with the other flat owners in the building will be necessary.
I partly felt compelled to comment on this because of the contrast between Jason and the other door specialist (sent by our insurance company) I saw on the same day, who seemed utterly indifferent to what had happened to us, and was generally brusque and unhelpful, with no useful suggestions for improving security whatsover.
Thanks again to Jason.