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21 Feb 2019

Administration Assistant

Job Title Administration Assistant
Department All
Location: Our Head Office is based at 20 Thornsett Road, Wandsworth, SW18.
Reporting to: Collis Cox

Job Responsibilities (including but not limited to):

  • Daily administrative duties for the installation department
  • Deal with emails, incoming correspondence and queries
  • Use the department central electronic booking systems (service director system and fitting program) to schedule, open, allocate and close installation calls
  • Open new installation files and assist with closing engineer paperwork
  • Manage, process and issue NSI certificates
  • Complete Fire Alarm log books in accordance with regulations and time frames working on the provided templates and Visio software
  • Assist with department reports, for example reporting on engineer shift times and patterns using vehicle tracking software and reporting function, ensuring best productivity and efficiency for department scheduling
  • Provide general administrative and clerical support including mailing, scanning, invoice batching, HR tasks, indexing and filing of office records etc…
  • Entering customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures
  • Verifying customer and account data by reviewing, correcting, updating data when account information is incomplete, inaccurate or missing
  • Provide information to your line manager in a timely manner when requested to do so.
  • Assist with general administrative duties for other departments as and when necessary. Various administrative tasks include coordinating stationary and office orders, ensuring the printer is in good working order, processing sales orders and data input
  • Follow the organisation’s policies and procedures at all times, maintaining operations and procedures; reporting needed changes to your nominated manager or the appropriate department
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
  • Maintain customer confidence and protecting operations by keeping information confidential 

Preferred Skills: 

  • Knowledge of Microsoft Excel, Word and Outlook
  • Have good analytical skills
  • Ability to maintain attention to detail, a high level of accuracy and confidentiality
  • Good timekeeping and personal presentation
  • Good geographical awareness in allocating and booking calls
  • Previous customer service experience is desired
  • Must have good diary management skills
  • Strong organizational skills
  • Ability to multi-task and problem solve
  • Written communication skills with good grammar and spelling
  • Strong interpersonal skills and effective verbal and listening communications skills
  • Punctual with good time management

Personal Attributes: 

  • Comfortable working under pressure in a busy environment
  • Ability to work as part of a team
  • Honest and trustworthy and demonstrate sound work ethics
  • Ability to communicate effectively with staff and clients

To apply for this position please send your CV, Covering Letter and salary expectations to [email protected] stating which position you are applying for. Your Covering Letter must state why you would like to work for Banham and why you think your experience is relevant to the role.

Posted in: Careers

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