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19 Jun 2019

ARC Administrator

Job Title ARC Administrator
Department ARC
Location: Our Head Office is based at 20 Thornsett Road, Wandsworth, SW18 4EF
Reporting to: ARC Manager

We are looking for an experienced Administrator to join our Alarms Receiving Centre team to efficiently maintain an accurate Monitoring System, ensuring additions, amendments and changes are made correctly and in a timely manner, and to provide customers with excellent customer service and support ensuring productivity and quality is maintained.

Job Responsibilities (including but not limited to):

  • To answer all Banham Group calls in a professional and efficient manner
  • Accurately and efficiently administer the Monitoring System
  • Processing and ordering of new alarm connections
  • URN application process
  • Provide excellent customer service
  • Liaise with emergency services, customers, internal departments and suppliers
  • Processing and reviewing daily, weekly and monthly reports
  • To undertake the mentoring of new staff
  • To adhere to all company’s policies and procedures
  • To communicate any trends, changes and serious issues to your manager
  • To carry out other duties / tasks that may be required to continue the efficient running of the department
  • To take ownership of the customer in all aspects relating to service delivery and customer satisfaction

Skills:

  • Ideally call centre/customer service or customer facing experience
  • Excellent telephone manner
  • To be able to work in a team and communicate effectively with members of their own team and others
  • Accuracy in data inputting and keyboard skills
  • Excellent listening skills

Preferred Knowledge:

  • Security industry experience
  • Microsoft Word and Excel experience
  • Database maintenance experience


To apply for this position please send your CV, Covering Letter and salary expectations to [email protected] stating which position you are applying for. Your Covering Letter must state why you would like to work for Banham and why you think your experience is relevant to the role.

Posted in: Careers

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