BANHAM COMMITMENT TO CUSTOMER SAFETY DURING THE CORONAVIRUS OUTBREAK

Banham is proud to have been protecting customers since 1926.

In these unprecedented times, it is important that we do everything we can to continue to give our customers peace of mind that we’ll be there when you need us whilst doing all we can to protect you from the threat of the Coronavirus.

We know that many customers are concerned about the Coronavirus, and we want to reassure you that we take customer safety as seriously as we do security.  

As a family business now in our fourth generation, we understand that protecting those you care about is the thing that matters most at times like this and that our responsibility to protect you extends beyond your security.

NEW MEASURES TO GIVE YOU PEACE OF MIND

We have adopted several new precautionary measures to ensure that we can continue to support you whilst doing everything we can to protect you from the virus.

On visits to your property, our engineers and staff will be taking extra precautions on hygiene and cleanliness and will be asking a few questions before entering the property to help control the spread of the virus.

We do however fully understand that many of our customers may want to change their plans and do not want us to visit and carry out maintenance at this time.

WE CAN MAINTAIN YOUR SYSTEM REMOTELY

That is why we are advising customers, to take advantage of our state-of-the-art technology and have the maintenance of their system carried out remotely.

The latest Banham Alarm systems have unique panel technology with Automatic Remote Maintenance (ARM). An engineer will remotely dial into your alarm panel and carry out a system walkthrough to check that every device is signally and operating correctly.  A report will be sent to you once the ARM is complete and if a fault is found, we will contact you with any further action required.

As part of the premium customer support that you receive from Banham, we already carry out one of your two annual maintenance checks in this way.

Please be assured that the safety and security of our customers is our priority, and by taking this step we can ensure we are doing all we can to protect you without any interruption to your service, and provide you with the confidence that your system will continue to work properly. 

If you have any queries, or would still prefer an engineer to carry out your maintenance visit in person, please contact us on maintenance@banham.com or call 020 7819 3707 and we would be happy to arrange this for you.

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