This is a friendly reminder that we are carrying out the routine service of your security system tomorrow at the time specified.
PROTECTING OUR CUSTOMERS AND COLLEAGUES FROM COVID-19
Government guidance permits us to attend your property to carry out maintenance appointments during the lockdown period. We take safety extremely seriously and operate with robust, tried and tested safety measures in place.
For all visits we will operate with our stringent safety measures in place, which have been tried and tested over many months. We have conducted thousands of visits to properties safely throughout the pandemic and continue to ensure our customers remain safe and secure in their homes and businesses.
To keep you safe, we have:
Issued all our engineers with enhanced Personal Protective Equipment (PPE) and hand hygiene and cleaning supplies.
Introduced on-site risk assessments and clear site conduct procedures to ensure we can carry out our visit safely, and not put anyone at unnecessary risk.
Conducted engineer training on the importance of hygiene, social distancing, and the new safety procedures we have implemented. To ensure all our engineers maintain the highest safety standards, they are also required to undertake regular refresher courses.
Made all our staff aware of the symptoms of COVID-19 and have instructed them to stay at home if they or anyone in their household has symptoms or has been asked to isolate by the NHS.
An enhanced sick pay policy for Covid-19 related isolation.
What we need from our customers
Please inform us ahead of our visit if you or anyone at the property is experiencing symptoms of COVID-19 or is isolating or quarantining due to COVID-19. In these circumstances we will re-book your appointment at no extra charge.
Let us know if you or anyone at the property is shielding or at particularly high risk. We can attend with your agreement, but as a precaution request that the individual isolates in a room away from our engineer.
To observe social distancing and ensure everyone in the property keeps a two-metre distance from our engineer at all times and where possible keep the area where our engineer is working vacant.
To protect you and our engineer, we request that you wear a face covering when we are visiting your property and in the presence of our engineer. Our engineers have supplies of disposable face coverings available if required. We appreciate that some customers may not be able to wear a face covering for medical reasons, in which case please kindly inform our engineer.
To reduce contact, we will not be requiring a signature from you on completion of the maintenance visit and you will receive the attendance report as usual by email. To ensure your maintenance inspection report goes to the correct email address please update us if your email address has changed at firstname.lastname@example.org.
We look forward to visiting your property and carrying out the routine maintenance of your security system. Please do let us know as soon as possible if this is not convenient and you would like to postpone your visit.
If parking is available, please advise us as it would greatly assist our engineer in arriving to you earlier.