Delivery Policy

Our aim is to dispatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 14:00 or at weekends will be processed the next working day.

For UK orders, goods should normally be received within 5 working days.

Orders placed for collection will usually be ready for you to pickup within 3 - 5 working days. You will receive an email from us when your order is ready to collect.

We are currently only offering online shipments to the United Kingdom. Overseas orders can be placed in special circumstances, contact our trade team at trade@banham.com to find out how.

We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. Orders may require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery.

*Please note that the larger and bespoke orders may be subject to increased delivery times.

Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address.

If products are returned to us as undeliverable, we shall refund the price of the products less postal and administrative costs. For security reasons, overseas orders will only be delivered to the cardholder's billing address.

We do not deliver to PO box numbers.

Return Policy

Please note you are only eligible for a refund if all of the following are true;

• It has been within 14 days since you received your goods

• Your goods have not been damaged in any way

• The original packaging is undamaged

• Your item has not been made bespoke or been personalised for you in any way

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from any decision.

How to Create a Return

• Go to the Orders tab on your customer account dashboard

• Find the order you wish to return and click View Order

• Now press Return and add the relevant products to your return request

• Submit your request and wait to be contacted by Banham

*If you do not have a Banham accout but wish to return your order, you can do so here.

Banham Return Form

Please click here to download our Banham Returns Form. In order for your return to be eligible, this form must be filled out and included within your shipment back to us.

Why can bespoke items not be returned?

All bespoke or customised items are not eligible to be returned, as they have been specifically produced for you to match your requirements. This can include safes or locks passed / matched to specific keys.
Banham Security and www.banham.co.uk reserve the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Banham Security shall not be liable to you or anyone else for any such change or removal
and
3.2 to change these Terms of Use at any time, and your continued use of the Website following any changes shall be deemed as your acceptance of such change.

Faulty item?

If you find that your item is not working as intended, please do not hesitate to contact us at returns@banham.com. Please quote your order number in the subject line and a brief explanation of your issue.

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