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Legislation & Standards/ Police Compliance Policy

In an effort to reduce the number of calls for Police to attend sites where alternative response measures could have been arranged, the Association of Chief Police Officers (ACPO) have introduced certain design and operational requirements. This is to help relieve Police resources and wasted visits to false alarms.

These requirements cover three separate aspects of the intruder alarm:

Alarm Unsetting

Statistics suggest that 94% of Police visits to site are generated by incorrect operation of the alarm keypad. To combat this issue ACPO insist that all systems must be unset via a single action method, such as a key fob or key switch. Banham recommends the key fob system as it is the most user friendly and efficient of all the available options.

Clients who at point of survey insist upon designing the system for code number operation must understand that:

  • All means of alarm confirmation will be isolated where an intrusion occurs via a final exit. This means that the whole property will be vulnerable with the only action available being that of a keyholder response.
  • Systems of a similar design, utilising key fob operation, will only have entry/exit routes devices disabled. All the other devices are then available to provide the first and second activation necessary to support the confirmed alarm signal. Thus being much more effective.

Confirmed Alarm Signals

Since the introduction of the October 2001 ACPO policy all new intruder alarm systems connected to the ARC must be designed to provide a confirmed alarm signal before requesting Police response.

So, the system must generate two independent alarm activations before the call can be passed to the Police as a confirmed alarm. Banham ascertains a confirmed alarm signal by using a sequential format i.e. two devices activating in sequence. This has been found to be the most effective means of conforming with the ACPO Policy DD243.

Police Response to Intruder Alarms

ACPO categorise all monitored intruder alarms into the following response levels:

Immediate Response

The Police will attend on the assumption that an offence is taking place, but against a background of competing urgent calls and available Police resources.

No Police attendance

Following two false Hold up / Panic Alarms or three false confirmed Intruder Alarms within a 12 month period, the occupier will be advised by the Police that the system will have response withdrawn to this particular signal (Hold up / Panic or Intruder Alarm).

Response will be reinstated once the following conditions have been met:

The Police will require a written application from Banham Alarms supported by evidence that the system has been free of false alarms for three (3) months, and the cause of the false alarms has been rectified.
As an alternative to the lack of Police response and subject to approval by insurers, it is possible to employ a professional keyholding company to attend in the event of alarm activations and in the absence of Police response. This can be arranged through our subsidiary company, CMS Keyholding. For further information contact them on 020 7627 0344.
The ACPO demand that a site safety hazard letter, detailing any known or potential site hazards which may endanger the safety of any officers who attend site, is signed and returned by the client. The application for a Unique Reference Number (URN) will begin once this has been received along with payment of the Police charge.