Throughout our 94-year history

WE HAVE SEEN OUR CUSTOMERS THROUGH MANY CHALLENGING TIMES

COVID-19 STATEMENT: SECURING YOU FROM A SAFE DISTANCE

We appreciate your patience and cooperation during this unprecedented time and request that you contact us by e-mail as a first point of call, should you have any non-emergency queries. This is so we can deal with your queries as efficiently as possible and to leave our phone lines open for providing our emergency response services.

 

[email protected]

For payment or invoice queries

[email protected]

For any customer service queries or issues

[email protected]

For installation queries for locks, gates, safes, and any physical security

[email protected]

For locksmith services

[email protected]

For Alarm Emergency Service

[email protected]

For the Maintenance Department

[email protected]

For any sales enquiries

[email protected]

For any trade enquiries

[email protected]

For Keyholding and Alarm Response

[email protected]

For Technical Support

[email protected]

For Key Cutting & Key Registration



At Banham we have been protecting customers for nearly a century, and in unprecedented times like this we know our responsibility to protect you goes beyond your security.

As a family business now in our fourth generation, we understand that the safety of those you care about is what matters most. As the Coronavirus (COVID-19) continues to impact us all, our priority is the safety and security of our customers and colleagues.

We have been following all Government advice and take our responsibility seriously to do all we can to support our country and halt the spread of this virus.

Therefore, and as a duty of care to our customers, colleagues and the communities we serve, we will not be attending any unnecessary site visits at this time. Any pre-booked visits will unfortunately have to be postponed. We want to re-assure you that in many cases we will still be able to support you from a distance.

Even though we will not be visiting you, our knowledgeable team are all working hard to continue to keep you secure and give you peace of mind:

  • 24/7 Monitoring Support

Our team and state of the art infrastructure continues to provide 24/7 support and monitoring of your security system, if this is a service you have with us. Our controllers will be prioritising responding to your alarm activations, and we will contact the Police (if applicable) and you to let you know what’s happening.  

  • Remote Maintenance

For customers with the latest Banham Alarm, the Automatic Remote Maintenance (ARM) carries out a full check of your security system to confirm it is functioning properly. An engineer will remotely dial into your alarm panel and carry out a system walk through to check that every device is signalling and operating correctly. You do not need to be present at the property for this maintenance check to be carried out.

  • Technical Support

Our engineers are on hand to provide remote technical assistance and can guide you through with phone support and are ready to respond to emergencies if necessary. 

  • Customer Support

Our office and showroom teams are all set up working from home to help with your queries. Please email us using our contacts which you can find here. If you would like to speak to someone, please let us know and we would be happy to give you a call.

At this difficult time, our priority is to ensure we continue to be there when you need us most – to respond to emergencies and provide you with essential security. As well as the remote support we can provide you we also have a fleet of service engineers on standby to attend to any emergencies such as alarm faults, lock outs or to help secure your property following a break in. Our dedicated keyholder response team will also respond to alarm activations and other emergencies.

Throughout our company’s 94-year history, we have seen our loyal customers through many challenging times. We will respond and adapt to the situation we currently face as generations before us have done – by always putting the safety and security of our customers and staff first. 

Thank you for your cooperation and understanding.

We look forward to visiting you again soon when it is safe to do so.

Banham Security

*All Banham Showrooms are now closed, but our staff remain available to help with urgent requirements for additional Banham keys. Please email [email protected] for assistance.

 

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