WE HAVE SEEN OUR CUSTOMERS THROUGH MANY CHALLENGING TIMES
BANHAM RESPONSE TO COVID-19
Protecting our colleagues and customers from COVID-19
Banham has been protecting people and their properties for nearly a century and we are proud to have supported our customers throughout the Coronavirus pandemic. Our knowledgeable colleagues have been working 24/7 to monitor security systems, respond to emergencies and provide you with essential security.
Our business has always taken seriously our responsibility to keep people safe. Our operations put safety at the forefront of everything we do.
VISITS TO PROPERTIES
Strict social distancing, hand-hygiene and cleaning procedures as well as some additional safety measures keep you and our colleagues safe on visits to properties. These include:
Enhanced personal protective equipment (PPE) for all our staff including gloves and face protection.
Site Conduct and Operational Practices, which are shared ahead of every visit so you know what you can expect from Banham when we attend your property.
Site Risk Assessments are conducted before entering properties to ensure we can work safely and identify if anyone in the property has symptoms or is isolating due to Coronavirus.
All our staff are issued with clear guidance on symptoms and instructed to stay at home if they or anyone they live with has symptoms of Coronavirus or are having to self-isolate.
Regular safety training for all staff.
SUPPORTING CUSTOMERS REMOTELY
We appreciate that some customers would prefer us not to visit at this time. At Banham we have a range of services to ensure we can also support customers from a distance.
Virtual surveys. Where clients would prefer security advice virtually, our Sales Consultants continue to offer virtual as well as on-site surveys.
Remote technical assistance. Our engineers and technical support team can often resolve issues over the phone.
Remote Maintenance. Customers with the latest Banham Alarm enjoy Automatic Remote Maintenance (ARM) technology where one of the two annual maintenance checks are carried out remotely.
Our showrooms have:
protective screens at till points and at key points
hand-sanitising stations at entrances and around the showrooms
limited the number of customers in our showrooms and implemented one-way systems
personal protective equipment (PPE)
introduced e-receipts and card-only payments
a new electronic key registration process
To help us keep everyone safe, we kindly request that you keep the recommended two-metre distance from our showroom staff and other customers when visiting our showrooms.
Our Head Office staff that can work from home, are continuing to work remotely. They are available to answer any queries you may have on 020 7622 5151 or by emailing the relevant department. A full list of contact details can be found below.
If you would like security advice on any of our products, please contact email@example.com to book in a complimentary virtual or on-site survey.