WE HAVE SEEN OUR CUSTOMERS THROUGH MANY CHALLENGING TIMES
BANHAM RESPONSE TO COVID-19
Protecting our colleagues and customers from COVID-19
Banham has been protecting people and their properties for nearly a century and we are proud to have supported our customers throughout the Coronavirus pandemic. Our knowledgeable colleagues have been working 24/7 to monitor security systems, respond to emergencies and provide you with essential security.
Our business has always taken seriously our responsibility to keep people safe We have adapted our operations to put safety at the forefront of everything we do and are now operating our normal service once again. We are visiting properties to carry out surveys, installations, routine maintenance, service calls and keyholding and alarm response.
VISITS TO PROPERTIES
We have introduced strict social distancing, hand-hygiene and cleaning procedures as well as some additional safety measures to keep you and our colleagues safe on visits to properties. These include:
Enhanced personal protective equipment (PPE) for all our staff including gloves and face protection.
The introduction of new Site Conduct and Operational Practices, which are shared ahead of every visit so you know what you can expect from Banham when we attend your property.
Site Risk Assessments are conducted before entering properties to ensure we can work safely and identify if anyone in the property has symptoms or is isolating due to Coronavirus.
All our staff are issued with clear guidance on symptoms and instructed to stay at home if they or anyone they live with has symptoms of Coronavirus or are having to self-isolate.
Regular safety training for all staff.
SUPPORTING CUSTOMERS REMOTELY
We appreciate that some customers would prefer us not to visit at this time. At Banham we have a range of services to ensure we can also support customers from a distance.
Virtual surveys. Where clients would prefer security advice virtually, our Sales Consultants continue to offer virtual as well as on-site surveys.
Remote technical assistance. Our engineers and technical support team can often resolve issues over the phone.
Remote Maintenance. Customers with the latest Banham Alarm enjoy Automatic Remote Maintenance (ARM) technology where one of the two annual maintenance checks are carried out remotely.
Our showrooms are opening with some additional safety measures in place.
The opening dates and hours vary, so please check our showrooms page before visiting.
To protect our colleagues and customers, we have:
installed protective screens at till points and at key points
installed hand-sanitising stations at entrances and around the showrooms
removed some seating to create more space in the showrooms
added safety signage and floor stickers to help customers and staff social distance
limited the number of customers in our showrooms and implemented one-way systems in some of our showrooms
provided personal protective equipment (PPE) for all our showroom teams
enhanced our cleaning practices, including more frequent cleaning and regular deep cleans of our showrooms
introduced e-receipts and card-only payments
launched our new electronic key registration process
To help us keep everyone safe, we kindly request that you keep the recommended two-metre distance from our showroom staff and other customers when visiting our showrooms.
Our showroom teams are taking all the necessary safety precautions and so we can follow social distancing we are limiting our in showroom service to key cutting, registering keys, and supply only purchases.
If you would like security advice on any of our products, please contact firstname.lastname@example.org to book in a complimentary virtual or on-site survey.
Our Head Office staff that can work from home, are continuing to work remotely. They are available to answer any queries you may have on 020 7622 5151 or by emailing the relevant department. A full list of contact details can be found here
At Banham, we have always prided ourselves on offering security of the highest quality, exemplary customer care and giving you the peace of mind that your property and loved ones are safe and secure.
We have responded to Coronavirus by adapting our business to ensure we can protect you and will continue to do everything we can to keep you and our colleagues safe.