WE HAVE SEEN OUR CUSTOMERS THROUGH MANY CHALLENGING TIMES
BANHAM REMAINS OPEN TO KEEP CUSTOMERS SAFE THROUGHOUT NEW LOCKDOWN RESTRICTIONS
Banham is operating our full services throughout the current restrictions.
Whether you have an installation or other appointment booked in over the coming weeks, Banham’s experienced security professionals remain on hand to visit your property.
Government guidance permits tradespeople like us to continue working throughout the lockdown so we can make sure your property remains secure whilst you stay safe at home. Our teams can safely carry out surveys, installations, service calls, routine maintenance, and emergency response services.
As well as offering onsite surveys, our security consultants are able to offer security advice remotely through virtual surveys.
All colleagues from across our business, work to our robust safety measures which have been tried and tested over many months. Our experienced team of engineers, key guards and security consultants have safely visited tens of thousands of properties throughout the pandemic.
Our Showrooms across the South East of England also remain open to provide you with essential security services such as lock repairs and key cutting.
Banham emergency services will operate 24/7 as normal.
BANHAM RESPONSE TO COVID-19
Protecting our colleagues and customers from COVID-19
Banham remains committed to safely operating all our services during this period of enhanced restrictions to provide vital security and protection to our customers in these uncertain times.
VISITS TO PROPERTIES
All colleagues are instructed to practice social distancing, hand-hygiene, and cleanliness on visits to properties. We also have enhanced safety measures to keep you and our colleagues safe. These include:
Enhanced personal protective equipment (PPE) for all our staff including gloves and face protection.
Site Risk Assessments are conducted before entering properties to ensure we can work safely and identify if anyone in the property has symptoms or is isolating due to Coronavirus*.
Site Conduct and Operational Practices.
An enhanced sickness policy for Covid-19 and clear guidance on symptoms to ensure staff stay at home if they or anyone they live with has symptoms or are having to isolate due to Coronavirus.
Regular safety training for all staff.
MONITORING AND KEYHOLDING AND ALARM RESPONSE
Banham continues to monitor security systems 24/7 as we have done throughout the pandemic from our state-of-the-art in-house Alarm Receiving Centre.
Our Keyholding team remain equipped to dispatch quickly in the event of an alarm activation or other emergency, with the highest safety standards in place.
SUPPORTING CUSTOMERS REMOTELY
We appreciate that some customers would prefer us not to visit at this time. At Banham we have a range of services to ensure we can also support customers from a distance.
Virtual surveys. Where clients would prefer security advice virtually, our Sales Consultants continue to offer virtual as well as on-site surveys.
Remote technical assistance. Our engineers and technical support team can often resolve issues over the phone.
Remote Maintenance. Customers with the latest Banham Alarm enjoy Automatic Remote Maintenance (ARM) technology where one of the two annual maintenance checks are carried out remotely.
Online orders. Our locks, security hardware and door furniture can be purchased online or through our dedicated Trade website.
Our showrooms remain open with additional safety measures in place to ensure you can continue to benefit from essential security throughout the period of restrictions. Our showrooms can assist with lock repairs and key cutting.
Opening hours vary, and may be subject to change, so please check our showrooms page before visiting.
To protect our colleagues and customers, our showrooms have been adapted with the following safety measures:
To create space for social distancing we have removed some seating and furniture
Strict Limits to the number of customers in store
Personal protective equipment (PPE) for all our showroom colleagues. We also have complimentary face coverings for use by customers if required
Enhanced cleaning procedures
E-receipts are available and payments are to be made by card only
To help us keep everyone safe, we request that you, wear a face covering, keep the recommended two-metre distance from our showroom staff and other customers, and request that you kindly do not visit the store if you or anyone you live with is isolating or experiencing symptoms of Coronavirus.
If you would like security advice on any of our products, please contact firstname.lastname@example.org to book in a complimentary virtual or on-site survey.
Our Head Office staff are continuing to work remotely. They are available to answer any queries you may have on 020 7622 5151, by email and through our online contact form, which can be found here: https://www.banham.co.uk/contact/
*Please note that our Keyholding team provide emergency dispatch response and therefore do not perform client Risk Assessments. Please be assured that our Keyholding team operate to the highest safety standards and are always considerate and take care when visiting properties.